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To ensure exceptional quality and a speedy resolution time, it's important to include as much information as possible.

Details that are helpful to us include:

  • Links to pages discussed in the ticket
  • Providing screenshots, browser version and OS when submitting bugs
  • Attaching Word documents or PDFs for clarification

If you're submitting a longer list of website updates, it's best to create separate tickets for each item. And as always, if you have any questions about this, just ask and we'll make sure you get taken care of. :)

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